Frequently Asked Questions
FAQ
Orders
Do you do custom orders?
We are happy to create the caftan/jellaba/gandoura of your dreams! Feel free to reach out to us via the contact form or by email at kjcouturecaftan@gmail.com.
Can I have my caftan/jellaba altered?
Absolutely, please let us know by email at kjcouturecaftan@gmail.com or by filling the contact form.
I placed my order but have not received a confirmation e-mail?
We are sorry to hear that. We recommend you to check your spams/undesirable emails. If you still cannot find the confirmation email, please contact us on kjcouturecaftan@gmail.com or via the contact form.
What else do I need to know before ordering?
Please be aware that if any items shipped are rejected and returned to KJ Couture (ie. If the recipient has provided the incorrect delivery address or there is no one to accept the package) we are unable to refund original shipping charges, custom charges or any return/rejection charges that are incurred by KJ Couture.
Size
Caftans
Most of our caftans are standard size. We provide exact measurements in the description of each item. If you still have any doubt, feel free to contact us!
Jellabas & Gandouras
Jellabas and Gandouras are standard size, and are supposed to be worn "oversize". We share as a reference the size of the model on the picture to give you an idea.
Care
We highly recommend dry cleaning for all our KJ Couture items.
Payment
We offer several payment options, depending on your location.
MOROCCO
- Cash on delivery - MOROCCAN DIRHAMS ( 1 EUR = 10 MAD)
OR
- Online payment - EUROS
INTERNATIONAL
- Online payment - EUROS
For online payments, conversion rates and fees will be dependent on your financial institution. Please check with your financial institution for any conversion/international fees as we are a foreign company.
Location
KJ Couture is a 100% moroccan brand based in Casablanca and Dubai.
Fabrics are sourced in different countries including Italy, Korea, India, and Morocco.